Privacy policy
1) Information about the collection of personal data and contact details of the person responsible
1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data in this context is all data by which you can be personally identified.
1.2 The controller of data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is ACR Brändli + Vögeli AG, Bohrturmweg 1, 5330 Bad Zurzach, Switzerland, Tel.: +41 56 269 64 64, Fax: +41 56 269 64 65, E-Mail: acr-info@acr.eu. The controller of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.
1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or requests to the controller). You can recognize an encrypted connection by the string "https://" and the lock icon in your browser bar.
2) Data collection when visiting our website
During the mere informational use of our website, i.e. if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:
- Our visited website
- Date and time at the time of access
- Amount of data sent in bytes
- Source/reference from which you reached the page
- Browser used
- Operating system used
- IP address used (if applicable: in anonymized form)
The processing is carried out in accordance with Art. 6 Para. 1 lit. f DSGVO on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to check the server log files retrospectively should concrete indications point to unlawful use.
3) Cookies
Um den Besuch unserer Website attraktiv zu gestalten und die Nutzung bestimmter Funktionen zu ermöglichen, verwenden wir Cookies, also kleine Textdateien, die auf Ihrem Endgerät abgelegt werden. Teilweise werden diese Cookies nach Schließen des Browsers automatisch wieder gelöscht (sog. „Session-Cookies“), teilweise verbleiben diese Cookies länger auf Ihrem Endgerät und ermöglichen das Speichern von Seiteneinstellungen (sog. „persistente Cookies“). Im letzteren Fall können Sie die Speicherdauer der Übersicht zu den Cookie-Einstellungen Ihres Webbrowsers entnehmen.
Sofern durch einzelne von uns eingesetzte Cookies auch personenbezogene Daten verarbeitet werden, erfolgt die Verarbeitung gemäß Art. 6 Abs. 1 lit. b DSGVO entweder zur Durchführung des Vertrages, gemäß Art. 6 Abs. 1 lit. a DSGVO im Falle einer erteilten Einwilligung oder gemäß Art. 6 Abs. 1 lit. f DSGVO zur Wahrung unserer berechtigten Interessen an der bestmöglichen Funktionalität der Website
4) Contacting
4.
1 Zendesk
We use the e-mail ticket system Zendesk, a customer service platform of Zendesk International Ltd, 55 Charlemont Place, Saint Kevin's, Dublin D02 F985, Ireland ("Zendesk"), to process customer inquiries. If users of our website send contact inquiries by e-mail, these are stored and organized in the ticket system to enable chronological processing and to improve the service experience. Users can always view the current status of the processing of their request via the individually assigned ticket number.
Exclusively for the organization of the inquiries and their processing, personal data is collected as provided in the inquiry, but in any case name, first name and e-mail address, transmitted to Zendesk, stored there and read out.
The legal basis for the processing of this data is our legitimate interest in the efficient design of our website.
4.2 When contacting us (e.g., via contact form or e-mail), personal data is processed - exclusively for the purpose of processing and responding to your request and only to the extent necessary for this purpose. The legal basis for processing this data is our legitimate interest in responding to your request pursuant to Art. 6 (1) f DSGVO. If your contact is aimed at a contract, the additional legal basis for processing is Art. 6 (1) b DSGVO. Your data will be deleted when the circumstances indicate that the matter in question has been conclusively clarified and provided that there are no statutory retention obligations to the contrary.
5) Data processing when opening a customer account
In accordance with Art. 6 Para. 1 lit. b DSGVO, personal data will continue to be collected and processed to the extent required in each case if you provide us with this when opening a customer account. You can find out which data is required for opening an account from the input mask of the corresponding form on our website. Deletion of your customer account is possible at any time and can be done by sending a message to the above-mentioned address of the person responsible. After deletion of your customer account, your data will be deleted, provided that all contracts concluded via it have been fully processed, no legal retention periods are opposed and no legitimate interest on our part in continued storage exists.
6) Comment function
In the context of the comment function on this website, in addition to your comment, information on the time of creation of the comment and the commentator name selected by you will be stored and published on this website. Furthermore, your IP address will be stored for security reasons in order to enable assignment to the author in the event of illegal comments. Your e-mail address will be stored for the purpose of contacting you in the event that a third party should object to your published content as being illegal.
7) Use of customer data for direct marketing purposes
Registration for our e-mail newsletter
If you register for our e-mail newsletter, we will send you information about our offers on a regular basis. Only your e-mail address is required for sending the newsletter. The provision of further data is voluntary and will be used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure, which ensures that you will only receive newsletters if you have expressly confirmed your consent to receive the newsletter by activating a verification link sent to the specified e-mail address
By activating the verification link, you give us your consent for the use of your personal data in accordance with Art. 6 Para. 1 lit. a DSGVO. In doing so, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your e-mail address at a later date. The data we collect when you register for the newsletter is used strictly for the intended purpose. You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by sending a corresponding message to the responsible person named at the beginning. After unsubscribing, your e-mail address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
8) Data processing for order processing
8.1 Insofar as necessary for the processing of the contract for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Art. 6 Para. 1 lit. b DSGVO.
If we owe you updates for goods with digital elements or for digital products on the basis of a corresponding contract, we will process the contact data (name, address, e-mail address) provided by you when placing the order in order to inform you personally about upcoming updates within the legally stipulated period of time within the scope of our statutory duty to inform you pursuant to Art. 6 (1) c DSGVO by suitable means of communication (e.g. by post or e-mail). Your contact data will be used strictly for the purpose of notifying you about updates owed by us and will only be processed by us for this purpose to the extent that this is necessary for the respective information.
In order to process your order, we also work together with the following service provider(s), which support us in whole or in part in the execution of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.
8.2 Use of payment service providers (payment services)
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Klarna
Bei Auswahl einer Klarna-Zahlungsdienstleistung erfolgt die Zahlungsabwicklung über die Klarna Bank AB (publ),
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies
9) Online marketing
9.
1 Facebook Pixel for the creation of Custom Audiences (with Cookie Consent Tool)
Within our online offer, the so-called "Facebook Pixel" of the social network Facebook is used, which is operated by Meta Platforms Ireland Limited, 4 Grand Canal Quare, Dublin 2, Ireland ("Facebook").
If a user clicks on an advertisement placed by us, which is played on Facebook, an addition is added to the URL of our linked page by Facebook Pixel. If our page allows the sharing of data with Facebook via Pixel, this URL parameter is inscribed in the user's browser via a cookie, which is set by our linked page itself. This cookie is then read by Facebook Pixel and enables the forwarding of the data to Facebook.
With the help of the Facebook Pixel, it is possible for Facebook, on the one hand, to identify the visitors to our online offer as a target group for the presentation of the data.
9.
2 - Google Ads Conversion-Tracking
Diese Website nutzt das Online-Werbeprogramm "Google Ads" und im Rahmen von Google Ads das Conversion-Tracking der Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland („Google“). Wir nutzen das Angebot von Google Ads, um mit Hilfe von Werbemitteln (sogenannten Google Adwords) auf externen Webseiten auf unsere attraktiven Angebote aufmerksam zu machen. Wir können in Bezug zu den Daten der Werbekampagnen ermitteln, wie erfolgreich die einzelnen Werbemaßnahmen sind. Wir verfolgen damit das Anliegen, Ihnen Werbung anzuzeigen, die für Sie von Interesse ist, unsere Website für Sie interessanter zu gestalten und eine faire Berechnung der anfallenden Werbekosten zu erreichen.
Das Cookie für Conversion-Tracking wird gesetzt, wenn ein Nutzer auf eine von Google geschaltete Ads-Anzeige klickt. Bei Cookies handelt es sich um kleine Textdateien, die auf Ihrem Endgerät abgelegt werden. Diese
10) Web analytics services
Google Analytics 4
This website uses Google Analytics 4, a service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), with which the use of websites can be analyzed.
When using Google Analytics 4, so-called "cookies" are used by default. Cookies are text files that are stored on your end device and enable an analysis of your use of a website. The information collected by cookies about your use of the website (including the IP address transmitted by your end device, shortened by the last few digits, see below) is usually transmitted to a Google server and stored and processed there. This may also
When using Google
10.1 Hotjar
This website uses the web analysis service of the following provider: Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta
Using cookies and/or comparable technologies (tracking pixels, web beacons, algorithms for reading device and browser information), the service collects and stores pseudonymized visitor data, including information about the device used such as the IP address and browser information, in order to use it for to evaluate statistical analyzes of usage behavior on our website and to create pseudonymized usage profiles. Among other things, this makes it possible to evaluate movement patterns (so-called heatmaps), which show the duration of page visits as well as interactions with page content (e.g. text input, scrolling, clicks and mouse-overs). Pseudonymization fundamentally excludes any direct personal reference. It will not be merged with clear personal data collected about you in any other way.
All processing described above, in particular the reading or storage of information on the device used, will only be carried out if you have given us your express consent to this in accordance with Article 6 Paragraph 1 Letter a of the GDPR. You can revoke your consent at any time with future effect by deactivating this service in the “cookie consent tool” provided on the website.
We have concluded an order processing agreement with the provider, which ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.
11) Retargeting/ Remarketing/ Recommendation advertising
Google Ads Remarketing
Unsere Website nutzt die Funktionen von Google Ads Remarketing, hiermit werben wir für diese Website in den Google-Suchergebnissen, sowie auf Dritt-Websites. Anbieter ist die Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland (“Google”). Zu diesem Zweck setzt Google ein Cookie im Browser Ihres Endgeräts, welches automatisch mittels einer pseudonymen Cookie-ID und auf Grundlage der von Ihnen besuchten Seiten eine interessensbasierte Werbung ermöglicht. Eine darüberhinausgehende Datenverarbeitung findet nur statt, sofern Sie gegenüber Google zugestimmt haben, dass Ihr Internet-- und App-Browserverlauf von Google mit ihrem Google-Konto verknüpft wird und Informationen aus ihrem Google-Konto zum Personalisieren von Anzeigen verwendet werden, die sie im Web betrachten. Sind sie in diesem Fall während des Seitenbesuchs unserer Webseite bei Google eingeloggt, verwendet Google Ihre Daten zusammen mit Google Analytics-Daten, um
12) Site functionalities
12.
1 Verwendung von Youtube-Videos
Diese Website nutzt die Youtube-Einbettungsfunktion zur Anzeige und Wiedergabe von Videos des Anbieters „Youtube“, der zu der Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland („Google“) gehört.
Hierbei wird der erweiterte Datenschutzmodus verwendet, der nach Anbieterangaben eine Speicherung von Nutzerinformationen erst bei Wiedergabe des/der Videos in Gang setzt. Wird die Wiedergabe eingebetteter Youtube-Videos gestartet, setzt der Anbieter „Youtube“ Cookies ein, um Informationen über das Nutzerverhalten zu sammeln. Hinweisen von „Youtube“ zufolge dienen diese unter anderem dazu, Videostatistiken zu erfassen, die Nutzerfreundlichkeit zu verbessern und missbräuchliche Handlungsweisen zu unterbinden. Wenn Sie bei Google eingeloggt sind, werden Ihre Daten direkt Ihrem Konto zugeordnet, wenn Sie ein Video anklicken. Wenn Sie die Zuordnung mit Ihrem Profil bei YouTube
12.
2 Verwendung von Vimeo-Videos
Auf unserer Website sind Plugins des Videoportals Vimeo der Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA eingebunden. Wenn Sie eine Seite unseres Webauftritts aufrufen, die ein solches Plugin enthält, stellt Ihr Browser eine direkte Verbindung zu den Servern von Vimeo her. Der Inhalt des Plugins wird von Vimeo direkt an Ihren Browser übermittelt und in die Seite eingebunden. Durch diese Einbindung erhält Vimeo die Information, dass Ihr Browser die entsprechende Seite unseres Webauftritts aufgerufen hat, auch wenn Sie keinen Vimeo-Account besitzen oder gerade nicht bei Vimeo eingeloggt sind. Diese Information (einschließlich Ihrer IP-Adresse) wird von Ihrem Browser direkt an einen Server von Vimeo in die USA übermittelt und dort gespeichert.
Sind Sie bei Vimeo eingeloggt, kann Vimeo den Besuch unserer Website Ihrem Vimeo-Account unmittelbar zuordnen. Wenn Sie mit den Plugins interagieren (wie z.B
12.
3 Google reCAPTCHA
Auf dieser Website verwenden wir die reCAPTCHA-Funktion von Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland („Google“). Diese Funktion dient vor allem zur Unterscheidung, ob eine Eingabe durch eine natürliche Person erfolgt oder missbräuchlich durch maschinelle und automatisierte Verarbeitung erfolgt. Der Dienst umfasst den Versand der IP-Adresse und ggf. weiterer von Google für den Dienst reCAPTCHA benötigter Daten an Google und erfolgt gemäß Art. 6 Abs. 1 lit. f DSGVO auf Basis unseres berechtigten Interesses an der Feststellung der individuellen Eigenverantwortung im Internet und der Vermeidung von Missbrauch und Spam. Im Rahmen der Nutzung von Google reCAPTCHA kann es auch zu einer Übermittlung von personenbezogenen Daten an die Server der Google LLC. in den USA kommen.
Weiterführende Informationen zu Google reCAPTCHA sowie die Datenschutzerklärung von Google können Sie einsehen unter
13) Tools and miscellaneous
13.1 Cookie consent tool
This website uses a so-called "cookie consent tool" to obtain effective user consent for cookies and cookie-based applications requiring consent. The "cookie consent tool" is displayed to users in the form of an interactive user interface when they access the page, on which consent for certain cookies and/or cookie-based applications can be granted by setting a check mark. By using the tool, all cookies/services requiring consent are only loaded if the respective user grants the corresponding consent by setting a check mark. This ensures that such cookies are only set on the respective user's end device if consent has been granted.
The tool sets technically necessary cookies in order to save your cookie preferences. Personal user data is not processed in this process.
If, in individual cases, cookies are set for the purpose of saving cookies, this does not occur, the user is not required to give consent.
13.
2 - Google Maps
Auf unserer Website verwenden wir Google Maps (API) von Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland (“Google”). Google Maps ist ein Webdienst zur Darstellung von interaktiven (Land-)Karten, um geographische Informationen visuell darzustellen. Über die Nutzung dieses Dienstes wird Ihnen unser Standort angezeigt und eine etwaige Anfahrt erleichtert.
Bereits beim Aufrufen derjenigen Unterseiten, in die die Karte von Google Maps eingebunden ist, werden Informationen über Ihre Nutzung unserer Website (wie z.B. Ihre IP-Adresse) an Server von Google übertragen und dort gespeichert, hierbei kann es auch zu einer Übermittlung an die Server der Google LLC. in den USA kommen. Dies erfolgt unabhängig davon, ob Google ein Nutzerkonto bereitstellt, über das Sie eingeloggt sind oder ob ein Nutzerkonto besteht. Wenn Sie bei Google eingeloggt sind, werden Ihre Daten direkt Ihrem Konto
14) Rights of the data subject
14.1 The applicable data protection law grants you the following data subject rights (rights of information and intervention) vis-à-vis the controller with regard to the processing of your personal data, whereby reference is made to the stated legal basis for the respective exercise requirements:
- Right to information pursuant to Art. 15 DSGVO;
- Right to rectification pursuant to Art. 16 DSGVO;
- Right to erasure pursuant to Art. 17 DSGVO;
- Right to restriction of processing pursuant to Art. 18 DSGVO;
- Right to information pursuant to Art. 19 DSGVO;
- Right to data portability pursuant to Art. 20 DSGVO;
- Right to withdraw consent given pursuant to Art. 7(3) DSGVO;
- Right to lodge a complaint pursuant to Art. 77 DSGVO.
14.2 RIGHT OF OBJECTION
IF WE PROCESS YOUR PERSONAL DATA WITHIN THE FRAMEWORK OF A BALANCING OF INTERESTS ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME ON GROUNDS ARISING FROM YOUR PARTICULAR SITUATION, WITH EFFECT FOR THE FUTURE.
IF YOU MAKE USE OF YOUR RIGHT TO OBJECT, WE WILL TERMINATE THE PROCESSING OF THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN DEMONSTRATE COMPELLING GROUNDS FOR PROCESSING THAT ARE WORTHY OF PROTECTION AND THAT OUTWEIGH YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS.
IF WE PROCESS YOUR PERSONAL DATA FOR THE PURPOSES OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSES OF SUCH MARKETING. YOU MAY EXERCISE YOUR RIGHT TO OBJECT AS DESCRIBED ABOVE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.
15) Duration of storage of personal data
The duration of the storage of personal data is measured on the basis of the respective legal basis, the purpose of processing and - if relevant - additionally on the basis of the respective statutory retention period (e.g. retention periods under commercial and tax law).
When processing personal data on the basis of explicit consent pursuant to Art. 6 (1) a DSGVO, this data is stored until the data subject revokes his or her consent.
If there are statutory retention periods for data that is processed within the scope of legal or quasi-legal obligations on the basis of Art. 6 (1) (b) DSGVO, this data will be routinely deleted after the retention periods have expired, provided that it is no longer required for the fulfillment of the contract or the initiation of the contract and/or there is no legitimate interest on our part in continuing to store it.
When processing personal data on the basis of Art. 6(1)(f) DSGVO, this data is stored until the data subject exercises his or her right to object pursuant to Art. 21(1) DSGVO, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.
When processing personal data for the purpose of direct marketing on the basis of Article 6 (1) (f) DSGVO, this data is stored until the data subject exercises his or her right to object pursuant to Article 21 (2) DSGVO.
Unless otherwise stated in the other information in this statement about specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.